ITIL basic

Toward the goal of aligning IT with business goals and priorities, the Information Technology Infrastructure Library (ITIL®) offers the world’s
most widely accepted approach to IT Service Management. ITIL provides
frameworks for both the organization of IT Service Management (ITSM)
as well as a cohesive set of industry best practices. As a result, IT
organizations can focus on integrated IT processes throughout the
application and infrastructure lifecycle.

 

The benefits of business-aligned IT services include:
    • Sustainable business-critical services.
    • Increased agility to respond to new business challenges.
    • Minimized risk and reduced operational and support costs.
    • The ability to anticipate and respond to changing internal  and external conditions.
    • An increased ability to predictably meet deployment targets.
    • An increased ability to meet SLAs.
    • Reduced technical support staff requirements.
    • Increased customer satisfaction.